Returns & Refunds

Returns

If you wish to return an item, please contact Hush Little Baby before sending anything back.

Returns must be requested within 30 days of delivery and must meet our return eligibility requirements.

Return Eligibility

• Items must be unused and in original condition
• Original packaging should be included where possible
• Proof of purchase is required
• Return instructions must be confirmed before sending items back

Non-Returnable Items

Certain items may not be eligible for return unless faulty, including opened or used personal care, hygiene-related products, mattresses, bedding, feeding items or products that cannot be resold for health and safety reasons.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photographs of the item, packaging and delivery label so we can investigate and help promptly.

Refunds

Once a returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 working days for the refund to appear after it has been processed.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or sent in error.

Return instructions may vary depending on the product and fulfilment partner, so please wait for confirmation before returning any item.

Fulfilment Partners

Some items may be dispatched from trusted UK or European distribution partners. Every order is placed with Hush Little Baby, and customer service, returns and order support are handled directly by us.

Need Help?

Email: info@hush-little-baby.co.uk
Phone: 07503 337665
Support Hours: Monday to Friday, 9:00am – 5:00pm