Returns & Refunds Policy

1. Returns Eligibility

You have the right to request a return within 30 days of receiving your item.

• Items must be unused and in original condition.
• All original packaging must be included.
• Proof of purchase is required.

2. Non-Returnable Items

The following items may not be eligible for return:

• Personal care items, such as breast pumps or bottles, once opened or used.
• Items returned in a used or damaged condition.
• Products missing original packaging, parts, or accessories.

3. Return Process

Contact us before sending any item back. Please do not return products without prior authorisation.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

As we work with multiple supplier and fulfilment partners, return addresses may vary depending on the product.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

• Approved refunds will be issued to your original payment method.
• Please allow 5–10 working days for the refund to process after approval.

6. Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We may request photos to help resolve the issue quickly. Where applicable, we will offer a replacement, repair, or full refund.

7. Order Cancellations

Orders may be cancelled before dispatch. Once an order has been processed or shipped, it must follow the returns procedure.

8. Business Information

Hush Little Baby is a UK-based online retailer. We do not manufacture products ourselves. We work with trusted UK/EU suppliers and fulfilment partners, and some orders may be shipped directly from partner warehouses.

9. Contact Us