Shipping Policy
Shipping Policy
Last updated: March 27, 2026
This page explains how shipping and delivery work when ordering from Hush Little Baby.
Fulfilment Model
How We Ship Orders
Hush Little Baby is a UK-based online retailer operated by James Phillipson. We do not manufacture products ourselves. Many items are dispatched from trusted UK/EU supplier and partner warehouses.
Delivery Areas
We currently deliver to addresses within the United Kingdom. Some products may have restrictions depending on size, weight, supplier location or courier availability.
Order Processing
Orders are usually processed after payment has been received and confirmed. Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Times
Delivery is typically 3–10 working days, depending on product availability, supplier dispatch time, courier service and warehouse location.
Split Deliveries
If your order includes multiple items, they may be shipped separately and arrive at different times. You will not be charged extra delivery costs solely because an order is sent in separate parcels unless clearly stated before purchase.
Delivery Charges
Any applicable delivery charges will be shown at checkout before you complete your order. Free delivery offers, where available, will be clearly shown on the website.
Tracking Information
Tracking information may be provided where available, depending on the product, supplier and courier used for your order.
Delays
Delays can occasionally occur due to courier issues, weather disruption, supplier delays, public holidays or circumstances outside our reasonable control.
Incorrect Delivery Details
Please ensure your delivery information is correct at checkout. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details.
Missing, Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible and ideally within 48 hours of delivery. Please include your order number and photos where possible.
Your Statutory Rights
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
Need Help?
Contact Hush Little Baby
Email: info@hush-little-baby.co.uk
Phone: 07503 337665
Support Hours: Monday to Friday, 9:00am – 5:00pm